Updated: February 2021
Temporary change of opening hours
Our office is open Monday - Thursday, 10 am - 3 pm. According to our Government’s recommendations, we are working from home. As a result of this we might occasionally not be able to answer the telephone. We are available on email@example.com and are happy to give you a ring should we have missed your call.
If you make a reservation on M/S Quest, M/S Stockholm, M/S Sjøveien or M/S Balto (Svalbard or Greenland) 2021, there will be no cancellation fee before 1st May 2021, and all to PolarQuest paid means are fully refundable. After 1st May 2021, the general terms and conditions apply.
For Expedition Antarctica 2021 and Orcas & Northern Lights 2021, there will be no cancellation fee before 1st July 2021.
For all 2022 Svalbard expeditions, there will be no cancellation fee before 1st September 2021.
If you as per today have a risk-free cancellation date until 10th January or 1st March 2021 stated in your reservation, it has automatically been extended.
PolarQuest is continuously working on a plan for safe operation, together with associates across the expedition cruise industry, including AECO (Association of Arctic Expedition Cruise Operators).
New adventures ahead!
We very much look forward to plan and prepare for great adventures ahead. Many of our Svalbard expeditions in 2021 are already fully booked, so for those of you who wish to explore the kingdom of the polar bear, please note that there is limited availability. Recently, we have also launched several departures to the untamed wilderness of Northeast Greenland with the new 12-passenger ship M/S Balto.
We enthusiastically look forward to when we once again will explore the beautiful corners of our world.
Our warmest regards,
Marie, Carina, Lillemor, Johanna, Mia, Emma, Johan, Niklas, Sara, Heidi, Jenny, Henrik
All requested refunds for cancelled trips have been processed by PolarQuest.
Please note: The E-commerce company Nets are having technical delays and it can therefore take some time before the monies appear on the account connected to your card.
If you have paid by credit card, the reimbursed amount does not always show on your account statement, but on your credit balance.