Due to the ongoing pandemic, PolarQuest has now cancelled all trips until the 1st December 2020. All passengers affected by this have been contacted.
We are very thankful to have such understanding travellers and are overwhelmed by all kind words. We are also very happy that so many of our travellers decided to rebook to next year’s departures. We look forward to welcoming you on board!
Updated opening hours
Our office is open Monday - Friday, 10 am - 4 pm. According to our Government’s recommendations, we are working from home. As a result of this we might occasionally not be able to answer the telephone. We are available on firstname.lastname@example.org and are happy to give you a ring should we have missed your call.
If you wish to make a reservation today, there will be no cancellation fee before 10th January 2021, and all to PolarQuest paid means are fully refundable. After the 10th January, the general terms and conditions apply.
If you as per today have a risk-free cancellation date until 1st October 2020 stated in your reservation, it has automatically been extended to 10th January 2021.
PolarQuest is continuously working on a plan for safe operation, together with associates across the expedition cruise industry, including AECO (Association of Arctic Expedition Cruise Operators).
New adventures ahead!
We very much look forward to plan and prepare for great adventures ahead. Many of our Svalbard expeditions in 2021 are already fully booked, so for those of you who wish to explore the kingdom of the polar bear, please note that there is limited availability. We have also begun sales of our 2021 Greenland season with the new 12-passenger ship M/S Balto. Two itineraries in western Greenland are already available, and a few more interesting itineraries will be presented during the autumn.
We enthusiastically look forward to when we once again will explore the beautiful corners of our world.
Our warmest regards,
Marie, Carina, Lillemor, Johanna, Mia, Emma, Johan, Niklas, Sara, Heidi, Jenny, Henrik
All requested refunds for cancelled trips have been processed by PolarQuest.
Please note: The E-commerce company Nets are having technical delays and it can therefore take some time before the monies appear on the account connected to your card.
If you have paid by credit card, the reimbursed amount does not always show on your account statement, but on your credit balance.