Updated: 23rd April 2021
Temporary change of opening hours
Our office is open Monday - Thursday, 10 am - 3 pm. According to our Government’s recommendations, we are working from home. As a result of this we might occasionally not be able to answer the telephone. We are available on firstname.lastname@example.org and are happy to give you a ring should we have missed your call.
If you make a reservation on M/S Quest, M/S Stockholm, M/S Sjøveien or M/S Balto (Svalbard or Greenland) 2021, there will be no cancellation fee before 20th May 2021, and all to PolarQuest paid means are fully refundable. After 20th May 2021, the general terms and conditions apply.
For Expedition Antarctica 2021 and Orcas & Northern Lights 2021, there will be no cancellation fee before 1st July 2021.
For all 2022 Svalbard expeditions, there will be no cancellation fee before 1st September 2021.
If you as per today have a risk-free cancellation date until 1st May 2021, it has automatically been extended.
PolarQuest is continuously working on a plan for safe operation, together with associates across the expedition cruise industry, including AECO (Association of Arctic Expedition Cruise Operators).
All travellers are entitled to rebook their trip free of charge or receive a full refund if:
- There are restrictions in place prohibiting you from travelling to the country in question and it is less than 30 days to departure. This includes requirements of quarantine.
- PolarQuest cancels the voyage, for any reason whatsoever.
Please note: Restrictions and dates of restrictions are subjects to change. Therefore, it is only possible to cancel with a full refund if the restrictions are still in place when it is less than 30 days to departure.
No decisions have yet been announced regarding vaccine requirements and/or vaccine passports. We are waiting on clarifications from local authorities and will keep affected travellers posted on the subject.
A brighter future
We still remain optimistic for the future and work hard to ensure the quality of our customer service and of the expeditions we offer. There is a light at the end of this very long tunnel and we know that once this crisis eases, people will want to travel again, and explore the remote and magical Polar Regions. We are determined, that with the support from our highly valued customers and partners, we will come out of this pandemic stronger than we entered it. We thank you for your patience and understanding during these challenging times.
With enthusiasm, we look forward to when we once again will explore the beautiful corners of our world.
Our warmest regards,
Marie, Carina, Lillemor, Johanna, Mia, Emma, Johan, Niklas, Sara, Heidi, Jenny, Henrik and Camilla
Please note: Due to technical reasons at the E-commerce company Nets, it can take some time before the monies appear on the account connected to your card.
If you have paid by credit card, the reimbursed amount does not always show on your account statement, but on your credit balance.