Updated: 30th June 2021
Dear polar friends,
Who could have imagined the number of challenges this pandemic would bring to so many people around the globe? We are relieved to see things move in the right direction, but for the second year in a row, for safety reasons, PolarQuest has cancelled our entire Arctic season. We truly regret that our travellers must continue to wait for their big adventure, but also how it has affected local communities, our colleagues, guides, crew, ship owners and partners.
During this pandemic it has become apparent to us, how significant the flexibility and willingness to cooperate is. Through good dialogues with our partners, we have found new ways to move forward, we have been moved by the understanding and flexibility of our travellers and we have received an invaluable support from our Mother Company and owners. Together, we will get out of this pandemic stronger than we entered it.
We would like to extend our gratitude to all of you who have postponed your departure dates, who have patiently waited for updates and to you who have called or emailed us, just to ask how we are doing. The summer season of 2022 is already starting to get fully booked and we long for the pristine Arctic wilderness.
It has also become clear that the keywords we have always treasured during our two decades in the Arctic, has become even more embedded in our trademark: Safety comes first! Due to this, we are now facing another Arctic summer without voyages through ice-choked fjords, in search for polar bears.
This of course affects the workload for our team. For that reason, we have decided to close the office for four weeks, offering all our team members a well-earned summer holiday. Having said that, someone from our office will always be available to answer incoming emails (to firstname.lastname@example.org), listen to voicemails and take care of booking requests sent in via our website. We would also be delighted to give you a call if you wish to talk to us. We kindly ask for your understanding that the replies might not be as prompt as usual during these four weeks.
Sunny summer wishes from the whole team at PolarQuest
Marie, Carina, Lillemor, Johanna, Mia, Emma, Johan, Niklas, Sara, Heidi, Jenny, Henrik och Camilla
Temporary opening hours
Until the 8th July: Monday – Thursday 10.00 am – 3.00 pm (CEST)
9th July to 8th August: The office is closed (but we are still available at email@example.com)
From 9th August and onwards: Monday – Thursday 10.00 am – 3.00 pm (CEST)
In August we resume our passion of planning and offering five star nature experiences. We cannot wait!
For all trips to Norway, Svalbard and Greenland 2022 and Expedition Antarctica in March 2022, there will be no cancellation fee before 1st September 2021.
PolarQuest is continuously working on a plan for safe operation, together with associates across the expedition cruise industry, including AECO (Association of Arctic Expedition Cruise Operators).
All travellers are entitled to rebook their trip free of charge or receive a full refund if:
- There are restrictions in place prohibiting you from travelling to the country in question and it is less than 30 days to departure. This includes requirements of quarantine.
- PolarQuest cancels the voyage, for any reason whatsoever.
Please note: Restrictions and dates of restrictions are subjects to change. Therefore, it is only possible to cancel with a full refund if the restrictions are still in place when it is less than 30 days to departure.
All refunds for canceled trips in 2021 have been completed. Please note that due to technical reasons at the E-commerce company Nets, it can take some time before the amount appear on the account connected to your card. If you have paid by credit card, the reimbursed amount does not always show on your account statement, but on your credit balance.