Updated: 6th September 2021
Our temporary opening hours are:
Monday – Thursday 10.00 am – 3.00 pm (CEST).
According to our Government’s recommendations, we are mainly working from home and occasionally we may not be able to answer the telephone. We are available on email@example.com and are happy to give you a ring should we have missed your call.
The Package Travel Directive – protects the traveller’s rights
As a traveller it is important to know, that when you have booked a trip with PolarQuest, you are protected by the Package Travel Directive. This includes that you have the right to rebook your trip at no cost or cancel with full refund, if your Government, or other relevant authorities, have implemented restrictions against travelling. This includes documented quarantine requirements in the country you are travelling to. However, free cancellation is only possible when it is less than 30 days to departure, provided the travel restrictions are still in place and clearly will affect your trip. You are also entitled to a full refund, should PolarQuest cancel the trip for any reason whatsoever.
On all our expeditions, the safety and well being of our passengers, guides and crew always come first. There will be detailed Covid-19 policies in place for safe operation in the Arctic 2022, which are produced together with associates across the expedition cruise industry, including AECO (Association of Arctic Expedition Cruise Operators). The protocol will be available during the next couple of months. For your information, it will most likely be required that all passengers, crew and guides are fully vaccinated.
All refunds for cancelled trips in 2021 have been processed. Please note that due to technical reasons at the E-commerce company Nets, it can take some time before the amount appear on the account connected to your card. If you have paid by credit card, the reimbursed amount does not always show on your account statement, but on your credit balance.