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Important updates

Updated: 1st December 2021

Our temporary opening hours are:

Monday – Friday 10.00 am – 3.00 pm (CET).

 

COVID-19 SAFETY IN THE ARCTIC 2022​

On all our expeditions, the safety and well being of our passengers, guides and crew always come first. The policies outlined below, is a summary based on the information currently available, but should information, over-all health situation or restrictions in any way change, our safety protocol will be revised. As a minimum, we will always follow the regulations outlined by the Government of the destination, but if needed, we will also implement additional precautionary measures. Closer to departure you will receive a more detailed protocol regarding infection control measures, what everyone on board need to think of and how you can contribute.

VACCINE AND TESTING

Everyone travelling with PolarQuest, including guides and crew, must be vaccinated against Covid-19. You are obligated to bring a Digital Covid Certificate, issued by a healthcare authority.  This requirement is not a subject to change.

One or both of the following might also apply, depending on the development and regulations at the time of your travel:

  • Upon arrival to your port of embarkation, you need to present a negative PCR or other at the time approved Covid-19 test. The test result shall not be older than 72 h. Please note, should the local Government have less generous time limits on test results, their rules will apply.
  • Alternatively or in addition, you will need to take an Antigen test before embarking the ship.

There will also be testing kits on board, should it be necessary to test anyone during the expedition.

GUIDES & CREW

All our guides and crew follow the same protocol as our passengers. Since our guide team changes every two to three weeks, our guides will also, for at least 7 days prior to departure from home, observe enhanced hygienic practises, including limited social interactions. 

ON BOARD

There will be thorough safety protocols on board, every space on board will be sanitized on a daily basis and hand sanitizers will be easily accessible in all different areas of the ship. If needed, there will be protocols on board in regards to distance keeping. More specific information will be sent out closer to departure.

INSURANCE

It is required that all travellers purchase a travel/interruption insurance as protection against an emergency, which may force you to leave from a trip while it is in progress. Please make sure this insurance covers Covid-related matters.

RETURNING HOME

Once your expedition ends, your responsibilities remain. Please be aware of any symptoms once you have left the vessel. If you need to present a negative test result upon arrival to your home country, testing can for the time being only be done at the airport in Oslo (for travellers from Norway/Svalbard). Please take into account that an extra night in Oslo might be necessary. A test carried out on board the ship is not a legit travel document.

Regarding testing possibilities when returning from Greenland, more information to come. 

The Package Travel Directive – protects the traveller’s rights

 

As a traveller it is important to know, that when you have booked a trip with PolarQuest, you are protected by the Package Travel Directive. This includes that you have the right to rebook your trip at no cost or cancel with full refund, if your Government, or other relevant authorities, have implemented restrictions against travelling. This includes documented quarantine requirements in the country you are travelling to. However, free cancellation is only possible when it is less than 30 days to departure, provided the travel restrictions are still in place and clearly will affect your trip. You are also entitled to a full refund, should PolarQuest cancel the trip for any reason whatsoever.   

Photo: Martin Berg