Updated: 2 May 2022
Our temporary opening hours are:
Monday – Friday 10.00 am – 3.00 pm (CET).
The invasion of Ukraine
We follow this indescribably sad situation closely. Our Arctic season is soon to start, and PolarQuest would like to inform you that we will not carry out any trips related to Russian interests or with Russian-owned vessels. We continue to plan for our trips in Svalbard and along the Norwegian coast to take place as scheduled. We will however not visit Barentsburg or Pyramiden in Svalbard. PolarQuest follow the advisory of the Swedish Ministry for Foreign Affairs. You have the right to cancel or rebook without extra charges, if the Swedish Ministry for Foreign Affairs or the Government of the country you are originating from advice against travel to the destination in question at the time of your departure.
COVID-19 SAFETY IN THE ARCTIC 2022
On all our expeditions, the safety and well being of our passengers, guides and crew always come first. The policies outlined below, is a summary based on the information currently available. As a minimum, we always follow the regulations outlined by the Government of the destination.
Please note: The information below is being updated continuously.
Everyone travelling with PolarQuest, including guides and crew, must be vaccinated against Covid-19. You are obligated to bring a valid Covid-19 Certificate, issued by a healthcare authority. Vaccination certificates will be accepted for a period of nine months since the administration of the last dose of the primary vaccination. For a single-dose vaccine, this means 270 days from the first and only shot. For a two-dose vaccine it means 270 days from the second shot. If 270 days have past, a booster dose is required.
Please bring a valid digital certificate issued by the health authorities in the country of your origin. The vaccines need to be WHO-approved. As per today, being fully vaccinated is the requirement of PolarQuest and the ship owners.
Updates: The quarantine requirements were lifted on the 26th January, and, as of 12th February, no travellers to Norway need to register their arrivals ahead of time, nor need proof of negative test prior to departure to Norway. The testing requirements prior to travelling to Svalbard as well as upon arrival to Svalbard was lifted 1st March 2022.
GUIDES & CREW
All our guides and crew follow the same protocol as our passengers. Since our guide team changes every two to three weeks, our guides will also, prior to departure from home, observe enhanced hygienic practises, including limited social interactions.
There will be thorough safety protocols on board, every space on board will be sanitized on a daily basis and hand sanitizers will be easily accessible in all different areas of the ship. More specific information will be sent out closer to departure.
It is required that all travellers purchase a travel/interruption insurance as protection against an emergency, which may force you to leave from a trip while it is in progress. It is also strongly advised to have cancellation insurance, should get sick or test positive before travelling. Please make sure these insurances cover Covid-19 related matters.
IF TESTING POSITIVE BEFORE OR DURING YOUR TRIP
If you show symptoms before embarkation in Longyearbyen, you are obligated to take a test. Should you have a positive Covid-19 test result, you will not be allowed on board. Expenses for hotel and flight tickets need to be covered by your insurance company. Your insurance should also cover the lost days of your trip. However, we are aware that many insurance companies have an upper limit, and most likely do not cover the trip’s price. If so, PolarQuest also offers free rebooking to an equivalent trip.
If you need to present a negative test result upon arrival to your home country, testing can for the time being only be done in Oslo (for travellers from Norway/Svalbard). Please take into account that an extra night in Oslo might be necessary.
The Package Travel Directive – protects the traveller’s rights
As a traveller it is important to know, that when you have booked a trip with PolarQuest, you are protected by the Package Travel Directive. This includes that you have the right to rebook your trip at no cost or cancel with full refund, if your Government, or other relevant authorities, have implemented restrictions against travelling. This includes documented quarantine requirements in the country you are travelling to. However, free cancellation is only possible when it is less than 30 days to departure, provided the travel restrictions are still in place and clearly will affect your trip. You are also entitled to a full refund, should PolarQuest cancel the trip for any reason whatsoever.