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Pre-departure information


You are about to travel to some of the world’s most scenic places. The Arctic may be a bit cooler holiday destination than most, but it evokes warm feelings and lots of inspiration. Everyone at PolarQuest is truly passionate about the Polar Regions – its pristine nature and fascinating wildlife. Once back home, we hope that you will have the same passion for this ice-crowned paradise and become a true ambassador.


Everyone working at PolarQuest has been an expedition cruise. If you give us a call or send us an email, our enthusiastic travel consultants will answer all your questions regarding your trip – clothing, weather, landings or Zodiac cruises – we have all the answers! Hopefully you will find some of the answers in this document as well.


We know that one of the keys to a successful expedition is having knowledgeable and enthusiastic leaders. Many of PolarQuest’s guides have more than ten years’ experience of the Polar Regions and commute between the Arctic and Antarctica every year. A few weeks prior to your voyage, you will receive a short introduction of the guides who will be on your trip.


Don’t forget to follow our blog, Facebook or Instagram and take part of news, images and travel stories. On our website you find several inspirational movies from both Svalbard and other unique destinations.





Please note: The itinerary on this trip work only as a guideline. Factors such as the weather or the ice situation play an important role in where the ship can venture. The daily schedule is decided by the Captain and the Expedition Leader, who both have great experience of the area we are travelling in. Remember that flexibility is the key to a successful expedition!


Participation on this expedition cruise requires that you are in generally good health and have good mobility. If you have had any major surgery in the past two years or have any medical conditions that are important for the physician on board to be aware of, we kindly ask you to contact PolarQuest so that we can assure that the ship receives all the adequate information. We also ask you to have a written description of your medication with you on board.

Everyone travelling with PolarQuest, including guides and crew, must be vaccinated against Covid-19. You are obligated to bring a valid Covid-19 Certificate, issued by a healthcare authority. 

If you occasionally are in need of assistance due to reduced hearing, reduced eyesight or poor mobility, please note that you must have someone travelling with you. Our guides must be available to all passengers on board and can unfortunately not provide extra attention to someone in need of extra assistance.


It is very important to have full medical, emergency evacuation and repatriation cover for the period of time you are away. Please make sure your insurance covers Covid-19.


All visitors to Svalbard need a valid passport. Please check with your nearest Norwegian Embassy if you are required to obtain visa for this trip. You also need to check how many months your passport needs to be valid after the date you plan to leave Norway.


  • The currency in Svalbard is Norwegian Krone (NOK)
  • Credit cards (VISA, MasterCard, AmEx) are accepted in most shops in Longyearbyen and Ny-Ålesund


Lost luggage is beyond our control. Please pack a small bag with your essentials, such as medication, which can be carried with you as hand luggage. If you have a travel companion, we recommend that you pack a few items in each other’s luggage. If your luggage goes missing, you will still have some of your items and a change of clothes available.


  • There are no street names in Longyearbyen, they only use street numbers.
  • Longyearbyen was named after the American John Munroe Longyear, who founded the Arctic Coal Company in 1906. The settlement was first named Longyear City but was later changed to Longyearbyen.
  • If visiting Ny-Ålesund, you can send a card from the northernmost post office in the world. But please note that it can take weeks before the card arrives at its recipient.
  • Common practice is to leave your shoes at the entrance, this to keep the coal dust out.H
  • Houses are built on stilts, due to the permafrost.
  • During four months of the year, from around 25th October, the polar night occurs, and the sun never rises.
  • During four months of the year, from around 19th April, the midnight sun reigns supreme and the sun never sets.





Always pay attention to your expedition leader and guides. Do not hesitate to ask them if you have questions regarding the landing procedures. Passengers must be aware of certain regulations involving the Zodiacs in order to ensure safety in our operations. A briefing will also be given by our guides.

  • The boat driver oversees the boat and its operations. His/her instructions must always be followed.
  • There will be wet landings (you will need to wade ashore). We advise passengers to wear rubber boots and appropriate waterproof clothing as protection from sea spray or rain when in the rubber boats. Use a water proof bag (or bring along a small plastic bag) to protect items such as cameras and binoculars.
  • Always wear the life jackets provided when in the rubber boat. This is for your safety, and is required at all times regardless of weather and sea conditions.
  • Accept the helping hands of crew members and drivers when stepping into or out of the rubber boat at the ship’s gangway. Keep both hands free for this operation, and use the “Sailor’s grip” (i.e. grip each other by the wrist).
  • Minimise the number of items you bring into the rubber boat. Backpacks are ideal for loose items such as cameras, binoculars, medication etc. It allows you to have both hands free.
  • If you have a loose item, it should be handed to the driver/crew member before embarking/disembarking the rubber boat.



  • When ashore, always stay with your group and your guides. Due to polar bears and for your safety, never wander off on your own.
  • Watch your step and keep to established paths when possible. In cold and dry habitats the recovery of plants is very slow.
  • Be extremely careful among breeding colonies of seabirds and ground nesting birds.
    Approach wildlife slowly when taking photographs and retreat from the subject just as carefully.
  • Never disturb wildlife for the sake of a photograph.
  • Be careful not to startle or chase any bird from its nest. Your attention to a nesting or moulting bird should never be prolonged when a predator is in the vicinity. Foxes, gulls and skuas are always luring to raid exposed nests.
  • Monitor your surroundings and be sensitive to any disruption you may be causing. If an animal shows signs of distress or avoidance, move away.
  • Look but never touch. These are wild animals going about their daily business. We wish to observe natural behaviour in its natural state.
  • Never feed wild animals.
  • In order not to introduce new species into Svalbard please wash your boots at home and make sure that no seeds are included in the packaging or clothing (pockets, velcro, etc).
  • Return all litter to the ship for proper disposal. This includes litter of all types, such as plastic bags and paper tissues.
  • It is not allowed to collect natural souvenirs such as shells, rocks, feathers, bones or fossils.
  • Keep noise level to a minimum.
  • Never smoke ashore.