Terms & conditions
According to Swedish law, PolarQuest places all revenue in a bond with the Legal, Financial and Administrative Services Agency until the completion of your expedition. Any disputes and matters of whatsoever nature between the customer and PolarQuest shall be governed by Swedish law and jurisdiction of the Swedish court.
25% of the expedition fare, along with a completed and signed booking form will reserve a place for you on a PolarQuest trip. The balance of the expedition fare is due 60/90/120*days prior to departure. (*The number of days depends on the trip.)
2. Cancellation and Refund Policy
Notification of cancellation must be received in writing by PolarQuest AB. At the time we receive your written cancellation, the following penalties will apply: More than 60/90/120 days prior to departure: 10% of the expedition cost per person; 60/90/120 through 0 days prior to departure: 100% of expedition cost. If cancellation occurs within the 60/90/120 period and full payment has not yet been received, the full penalty will still apply and unpaid monies are due immediately. Once an expedition has departed there will be no refunds from PolarQuest AB for any unused portions of the trip. Prices quoted are based on group participation and no refunds will be made for any part of the program in which you choose not to participate. It is understood that refunds cannot be made to passengers who do not complete the tour for any reason whatsoever.
3. Trip cancellation and Interruption Insurance
It is required that all travellers purchase interruption insurance as protection against an emergency which may force you to leave from an expedition while it is in progress. It is strongly advised that all travellers purchase trip cancellation insurance.
4. Medical Information
Participation on a PolarQuest program requires that you are in generally good health. It is essential that persons with any medical problems and related dietary restrictions make them known to us be-fore departure. We can counsel you on whether the expedition you have selected is appropriate for you. The tour leader has the right to disqualify any participant at any time during the tour if he feels the participant is physically incapable and/or if a participant’s continued participation will jeopardise either the individual in-volved or the group. There will be no refund given under these circumstances. By forwarding of deposit, the passenger certifies that he/she does not have any mental, physical or other condition or disability that would create a hazard for him/herself or other passengers.
PolarQuest AB also reserves the right to change prices due to exceptional changes in costs for transports, fuel prices, taxes, fees or any other unforeseen cost incurred.
6. Itinerary Changes and Trip Delay
PolarQuest AB reserves the right to change a programme’s dates, itinerary, or accommodations as conditions warrant. These are expeditions to remote parts of the world and we reserve the right to change the itinerary due to weather conditions, availability of anchorage, political conditions and other factors beyond our control without consulting the participants. It is understood that such decisions will be made in the best interests of all passengers on board and with regards to the safety of the vessel. Participants have no right to any refund or other considerations in the event of these inevitable itinerary changes. If a trip must be delayed, or the itinerary changed due to bad weather, road conditions, transportation delays, government intervention, sickness or other contingency for which PolarQuest AB or its agents cannot make provision, the cost of delays or changes is not included.
7. Itinerary Cancellation
PolarQuest AB reserves the right to cancel an itinerary before departure for any reason whatsoever, including too few participants or logistical problems such as strikes, wars, acts of God, or any other circumstances which may make operation of the trip inadvisable. All trip payments received will be promptly refunded, and this refund will be the limit of PolarQuest AB’s liability. PolarQuest AB is not responsible for any expenses incurred by trip members in preparing for the trip, including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees or other trip related expenses.
PolarQuest AB reserves the right to decline or to accept any individual as a trip member for any reason whatsoever.
9. Limitations of Liability
This section defines PolarQuest AB’s responsibility with respect to all of our trips. Please read it carefully.
PolarQuest AB, its owners, agents and employees give notice that they act only as the agents for the owners, contractors and suppliers providing means of transportation and/or all other related travel services and assume no responsibility howsoever caused for injury, loss or damage to person or property in connection with any service resulting directly from: acts of God, detention, annoyance, delays, expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations and discrepancies or changes in transit or hotel services over which it has no control. Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well-being of the passengers.
In case of a medical problem arising during the voyage, either on board or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs belongs solely to the passenger. PolarQuestAB requires that passengers ensure that such eventualities are covered by travel insurance. If not covered by travel insurance the responsibility still remains with the passenger and PolarQuest AB specifically decline any responsibility whatsoever.
As described in item 5 above, all prices are subject to change.
As described in item 7 above, in the event that an expedition must be cancelled, PolarQuest AB is not responsible for any personal expenses incurred by trip members in preparing for the programme.
PolarQuest AB reserves the right to alter or omit any part of the itinerary or change any reservation, feature and/or means of conveyance without notice and for any reason whatsoever and without allowance or refund and with extra costs, if any, resulting therefrom paid by the passengers.