Starting up a season with three ships in Svalbard requires careful preparation. In this interview, Manda Lundström, Operations Manager and guide at PolarQuest, takes us behind the scenes and gives us an insight into the work leading up to the start of the season.
Could you briefly describe your role as Operations Manager?
– We who work in operations are a team of three responsible for various aspects of the practical and operational work behind our expeditions. Much of what we do may not always be visible, but it is essential to ensure that everything runs smoothly.
A large part of our work revolves around equipment – making sure everything is in place, functioning properly and ready to be used when needed. This includes ongoing preparations, maintenance, inspections and permits, both before and during the season, where attention to detail and safety are always our top priorities. We also work according to clear routines and standardized procedures to ensure a safe expedition.
We maintain regular contact with our partners in each destination and follow up on the details that need to be in place along the way. At the same time, we coordinate logistics such as routes and port bookings for our vessels.
We are a small part of a larger team, where many different roles work together. Together, we ensure that everything runs smoothly – so that you, as our guests, can focus on the experience.
What goes into preparing for a season in Svalbard?
– As a guide, you often start by looking at ice charts to get a sense of how the season might unfold. Based on that, you plan your routes, which are always adapted to the current conditions. At the same time, you keep up to date with news, updates and any changes to regulations and guidelines in the area. We operate in accordance with the guidelines of the Association of Arctic Expedition Cruise Operators and work closely with them, which is an important part of how we plan and carry out our expeditions.
From an operational perspective, there is also a great deal that needs to be in place ahead of the season – such as contracts, permits and equipment. This also includes safety equipment like firearms, where it is essential that everything is handled correctly and in accordance with current regulations. All of this ensures that we are as well prepared as possible for the season, even though conditions can always change in an environment like Svalbard.
You’ll be travelling to Svalbard on board M/S Quest – what will your role be there?
– When I travel to Svalbard on board M/S Quest, my role is primarily to ensure that the operational aspects are in place ahead of the season. I go through the equipment on board, make sure everything is there and functioning as it should, and supplement anything that needs to be purchased. Much of the work is about making sure the practical details are in order before the guests arrive. I also meet the crew on board and take part in preparing the vessel so that everything is ready for the start of the season.
You’ll be in Longyearbyen when our three ships begin the season – could you tell us a bit about that?
In Longyearbyen, I am on site when all three of our vessels begin the season. I meet up with the other ships, M/S Stockholm and M/S Sjøveien, during the start-up.
I also meet with our local partners and ensure that equipment we have stored in Svalbard is brought on board ahead of the season. In addition, I join one of the voyages, both to be part of the operation as it gets underway and to gain a good overall overview as the season begins.
What are your expectations for this season?
– I’m looking forward to an exciting season with many memorable experiences, both for our team and for our guests. It’s great to be back in Svalbard.
I will also be guiding during parts of the season, and later working in Greenland as well.
