Interview with Lars Rokkjaer
Get to know Lars Rokkjaer.
What inspires you to work with conflict handling and listening culture?
Humans have the power to create cultures where they can make each other better and happier. Conflicts are the opposite; they create a destructive culture where we want to harm each other. A conflict has the potential to be used to, not only solve the conflict, but even bring the participants to a better place than they were before the conflict. I have facilitated that change, when I succeeded bringing people in a conflict into listening to each other. When the facilitation succeeds in making people in a conflict listen to each other, the results has been like small miracles.
What are your thoughts on the work we do together and how this will benefit PolarQuest and the guides working for the company?
PolarQuest sells experiences! So how do we create a great experience for all those involved? The positive experience is not only about nature, but the participants also spend so much time together that their experience is depending on the atmosphere and the culture in the group. Conflicts and a poor atmosphere have a negative impact on the overall experience. I want to teach how to facilitate situations between people, even if the conflict extends to the facilitator, to sustain a positive collaborating culture.
What are your greatest lessons learnt when it comes to conflict handling (and why)?
We are all humans. Humans’ strengths lay in their ability to collaborate and make the group stronger than the individual. To achieve this, humans use their empathy. In a conflict we stop seeing others as a human. Instead, we often objectify them and define them through our own negative judgements.
To experience that I can bring people in contact with their inner human, in any situation. As long as we can stay human and bring them in contact with me, that has been my greatest lesson.